Privacy policy
How we use your personal data
Alder & Otter (registered charity, England and Wales) takes your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. It applies to all personal data collected through this website, our donation forms, volunteer registration, and email communications. This policy was last updated in January 2025.
What data we collect and why
We collect personal data only where it is necessary to provide our services or communicate with you. This includes: your name and contact details when you sign up to volunteer, make a donation, or subscribe to our mailing list; your school or organisation name where relevant; payment data processed securely via our payment provider (we do not store card details); and data you share when contacting us by email or through this website. We do not sell or share your personal data with third parties for marketing purposes.
Your rights
What you can ask us to do with your data
We gather essential information to support your involvement with our charity, such as your name, contact details, and preferences regarding our activities. This information helps us tailor our outreach to better suit your interests.
Your data is solely used to inform you of our activities, facilitate donations and volunteer signups, and manage your preferences efficiently. We ensure that your information is only accessed by those who need to support these efforts.
Yes, you have the right to request access to your personal data. If you wish to see what we hold about you, please contact us directly, and we will respond promptly to your request.
To ensure we have the most accurate information, you can easily update your details through our website’s contact form or by reaching out to us via email. We value your input and want to keep our records current.
If you decide to withdraw your consent for us to use your data, you can do so at any time. Just let us know, and we will make the necessary adjustments to stop processing your information.
Certified for Data Protection
Registered Charity Status
Awards for Environmental Impact
Get in touch about data
Data protection officer
privacy@alderandotter.org.uk
Postal address
River House, Hereford HR1 2NQ
Telephone
01432 765 000 (Mon–Fri, 9am–5pm)